Question 1

What is a Grazing Station?

Accepted Answer

Great question! A grazing station is a classic charcuterie board that is carefully curated to serve a large amount of guests, on a very grand scale. These beautifues are opulent, delicious, and perfectly arranged to wow your guests at your next celebration!

Question 2

What is a Mini Box?

Accepted Answer

Great question! Our Mini Boxes feature a classic charcuterie with a carefully curated twist, to serve the specified amount of guests. These beautifues are opulent, delicious, and perfectly arranged to wow your guests at your next celebration (or just for Date Night in)!

Question 3

How do I place my order?

Accepted Answer

We like to make placing your Graze & Raise order as simple as possible! Here's what the ordering process looks like:
Head over to the ORDER page
Choose which item(s) you'd like to order, and click "ORDER NOW!"
Complete the super simple two-step order request process.
Once your order request has been submitted, a member of the Graze & Raise Team will reach out to confirm your order, along with your requested delivery date and time, and will coordinate your payment with you. 
Your Graze & Raise order will be delivered! Enjoy!!

Question 4

Why do I have to place an Order Request? Why can't I just order straight-away?

Accepted Answer

We truly appreciate your order!
 
Graze & Raise is a small business and we book up fast! That said, all orders are on a first-come, first-served basis, and subject to availability. 
 
We will always confirm your order within 24 hours.

Question 5

How far in advance do I need to place my order?

Accepted Answer

We request at least 5-7 days notice for all Box orders and at least 14 days for all Grazing Stations/Champagne Display orders. Since we are a small business, we can not hold dates without a deposit or payment, and work on a first come, first served policy.

Question 6

How does payment work?

Accepted Answer

When a member of the Graze & Raise Team reaches out to you to confirm your order, you will also receive a payment request shortly thereafter via email. Payment requests can come via PayPal, Venmo, or Cash App to ensure safe and secure processing. 
 
A few notes about payment requirements: 
 
Box Orders: 
Payment is due in full in order to confirm your order. 
 
Grazing Stations & Champagne Walls:
A 50% Deposit is due in order to confirm your order.

Question 7

How does Delivery work?

Accepted Answer

Delivery details and time requests must be made at the time your order is placed.
 
48 hours before your delivery date, we will confirm your delivery window.
NOTE: At this time, all deliveries must be Contactless.
 
HOURS OF DELIVERY:
We currently deliver every Sunday and Monday, from 11 am - 6 pm.  
 
Our Delivery windows are: 
11 am - 1 pm 
1 pm - 3 pm
3 pm - 6 pm
 
Should you need a custom delivery date that does not fall on a Sunday or Monday, please email us at Info@GrazeandRaise.com.

Question 8

I have specific allergies I need to manage...what can you do to help?

Accepted Answer

Please be aware all Boxes and Grazing Stations are subject to availability and what is in season.
 
It is your responsibility to inform us well in advance of any dietary requirements, food allergies or intolerances or items to avoid. While we make every effort to accommodate such requirements, this may not always be possible. Pricing may also vary.

Question 9

How soon does my Mini Box need to be consumed?

Accepted Answer

Please be aware all Boxes and Grazing Stations are subject to availability and what is in season.
 
All food should be consumed within 2 hours of delivery if left unrefrigerated, after which Graze and Raise will not be accountable for the freshness of the food. Graze & Raise is not responsible for the removal and disposal of food waste post-event.
 
Should you need a later delivery date to ensure peak freshness, please feel free to contact us at Info@GrazeandRaise.com.

Question 10

I'm ordering a Grazing Station and/or a Champagne Wall. What are the set-up regulations?

Accepted Answer

SETTING UP:
Please allow between 1 - 3 hours for us to set up, depending on the size and requirements of your grazing station or Champagne Wall/Display. For venue set ups with inventory, an inventory form must be signed by the client upon completion of the job. Any items lost or damaged for reasons not attributable to Graze & Raise or its staff after the inventory form has been signed, will incur a charge at retail value. All boards, serving equipment, displays and props are for hire only and must be returned within 48 hours.
 
TABLE REQUIREMENTS & RECOMMENDATIONS:
A suitable table must be provided at the venue. Grazing Stations are preferred to be set up indoors in an air conditioned space, away from direct sunlight. If your event is outdoors, the table must be in a cool and covered place, away from direct sunlight. We strongly suggest the Grazing Station not remain displayed after 1 hour. Graze & Raise will not be liable for any circumstances, costs, liabilities or claims arising out of a failure to adhere to the table requirements and recommendations.
 
SERVICE & INCLUSIONS:
Our catering is self-service only. If you require staff during your event to keep the table tidy or remove the display after 1 hour, please let us know and we will quote accordingly. Graze & Raise does not supply plates, cutlery or napkins. Disposable cutlery and paper napkins can be supplied at an additional cost.
 
TEAR DOWN:
Should tear down service be required, please allow approximately 1 hour to clean and clear our items. An additional surcharge from $150 is applied for grazing table setup/take down between the hours of 7pm and 9am.

Question 11

What happens if I need to cancel my order?

Accepted Answer

Important notice: During this Covid-19 period, your order and payment is considered as confirmation and no refunds will be given under any circumstances.
 
If 7 days notice is provided, we will allow postponement and credit notes to use at a later date with no expiry. Please consider carefully before ordering. Thank you for your kind understanding during this challenging time. Surcharges may apply on holidays and outside of standard business hours from 10 am to 5 pm.
 
We do not offer refunds, however, we do allow date changes if notified 1 week or more in advance.
 
For cancellations, any deposit will be forfeited.

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